FirstBank has announced a temporary service disruption affecting key digital banking channels, which has made transactions difficult for customers.

The bank issued a circular on Thursday disclosing that the downtime is presently impacting transactions done on FirstMobile, FirstOnline, and it’s *USSD (894#) banking platforms.

“Please be informed that we are currently experiencing some downtime affecting transactions to other banks on FirstMobile, FirstOnline, and USSD platforms. Customers may therefore experience delayed or declined transactions,” the circular read.

The financial institution acknowledged the inconvenience caused and assured customers that its technicians are partnering with service providers, as they work around the clock to restore full functionality.

“We regret the inconveniences this may cause and appreciate your patience and understanding during this time.

“Our team is working with our partners to restore services as quickly as possible, and we will provide updates once services are fully restored,” the bank added.

The service disruption comes barely two months after FirstBank introduced facial biometric technology on its mobile banking application, FirstMobile, in a bid to strengthen customer experience and enhance security.