Electricity Distribution Company (EKEDC) has urged customers within its franchise to pay promptly for electricity consumed for quality service delivery.

Acting Chief Executive Officer of EKEDC, Mrs Rekhiat Momoh, made the appeal during a customer forum held on Thursday in the Ijora Business District, Lagos State.

Ijora Business District includes areas like Onike, Surulere, Yaba, Iganmu, Akerele, Costain, Otto, Badia, Makoko, and Ebute-Metta.

She reaffirmed the company’s commitment to stable and efficient power supply through major investments in critical infrastructure across its network.

Momoh, represented by the Chief Commercial Officer, Mr. Samuel Edoho, said the company has upgraded injection substations, replaced obsolete equipment, and improved transformers to reduce downtime.

“We have dual responsibilities – we supply electricity, and customers are expected to pay promptly for services rendered,” she said.

Momoh highlighted on projects executed, emphasizing that EKEDC had made significant capital investments in infrastructure modernisation and digital transformation.

According to the Acting CEO, Smart systems are being deployed to detect faults in real-time, ensuring quicker response and better network performance.

Momoh stated that over 10,000 meters had been installed, with more than 1,000 distributed free in the Ijora area alone under EKEDC’s metering initiative.

She said new meters are fully automated, enabling instant activation and ending delays caused by manual validation

She stated: “This initiative tackles estimated billing and promotes accurate and transparent charges for customers.”

Momoh, whilst stressing on the challenges facing the company, revealed that EKEDC is owed over N40 billion by Ministries, Departments, and Agencies (MDAs), impacting its operations.

She confirmed the company is actively engaging relevant authorities to recover these outstanding debts, while highlighting persistent issues like energy theft and vandalism, warning that illegal connections would be disconnected to protect assets and public safety.

Momoh reiterated EKEDC’s customer-centric commitment, promising continued investment in infrastructure, metering, and innovation to meet rising demand.